Privacy Policy

This Privacy Policy explains how Junk Removal Service USA(“we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website, request a quote, or otherwise interact with us. By using our website or submitting a request, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information:

• Information you provide. When you request a quote, we collect your name, phone number, city or ZIP code, the requested service, your preferred pickup window, and any description of the items you need removed.
• Automatically collected information. When you visit our site, we may automatically collect your IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• respond to your quote request and schedule your service;
• connect you with a licensed junk removal operator in your area;
• contact you by phone call, text message (SMS), or email about your request;
• operate, maintain, and improve our website and services; and
• comply with legal obligations and enforce our terms.

Calls & Text Messages (SMS Consent)

By submitting your phone number through our website, you expressly consent to receive phone calls and text messages from Junk Removal Service USA and the junk removal operators we work with at the number provided, including calls and messages sent using an automatic telephone dialing system or prerecorded or artificial voice, for the purpose of responding to and servicing your request. Consent is not a condition of purchasing any goods or services.

Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and you may reply HELP for assistance. You may opt out of phone calls by telling us during any call that you no longer wish to be contacted. Mobile opt-in information and consent are not shared with third parties for their own marketing purposes.

How We Share Your Information

Junk Removal Service USA is a lead generation service. When you submit a quote request, your contact information and request details may be shared with one or more licensed junk removal operators in your area so they can follow up to schedule your service. We may also share information with service providers who help us operate our business (for example, email delivery, customer relationship management, and analytics providers), and when required by law or to protect our rights. We do not sell your personal information.

Third-Party Services

We use trusted third-party services to operate our website, including email delivery, CRM/lead-routing tools, address autocomplete, and analytics providers. These providers process information on our behalf and are obligated to protect it. Their use of your information is governed by their own privacy policies.

Cookies & Analytics

We may use cookies and similar technologies, including standard analytics tools (such as Google Analytics), to understand how visitors use our site and to improve performance. These tools collect usage data that may be associated with your device. You can disable or delete cookies through your browser settings at any time, though some features of the site may not function properly as a result.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications, by contacting us using the details below. Depending on your state of residence, you may have additional rights under applicable privacy laws. We will respond to verified requests as required by law.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the website after any change constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or wish to request deletion of your data, contact us at privacy@junkremovalserviceusa.com or call (855) 885-5865.